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Account Issues

“I can’t log in”
  • Try a different login provider
  • Clear browser cache and cookies
  • Check if the OAuth provider is having issues
“I can’t unlink my Discord/Twitch”
  • Keep at least one provider connected
  • Link a different provider first, then unlink
“My profile picture won’t upload”
  • Check file is under 1 MB
  • Ensure it’s an image (JPG, PNG, GIF, WebP)
  • The image may have been flagged as inappropriate by our automatic content filter
  • Try a different browser

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Organization Issues

“I can’t create a team”
  • You must be Owner or Admin
  • Ask an admin to promote you or create the team
“I can’t invite members”
  • Managers can invite, Members cannot
  • Ask an admin to promote you

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Team Issues

“I can’t join this team”
  • You must be in the parent organization first
  • You may be banned from the team
  • The team may be disabled
“I was demoted when I promoted someone”
  • Each team has only one Captain
  • Promoting someone to Captain makes you Co-Captain

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Match Issues

“I can’t start a match”
  • Only captains can start matches
  • Both teams must have confirmed rosters
  • Match must be “Accepted” status
“I can’t submit scores”
  • Only captains can submit
  • Match must be “In Progress”
  • Verify you have active players
“I can’t accept a match”
  • Your team must be for the same game
  • You must be Captain or Co-Captain
  • Meet platform/input requirements

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Chat Issues

“I can’t send messages”
  • You may be rate limited (5/minute)
  • Wait for countdown timer
  • Keep messages under 255 characters
“I can’t upload images”
  • Team may have reached 10 image limit
  • Images must be under 2 MB
  • The image may have been flagged as inappropriate by our automatic content filter
“Where did my messages go?”
  • Chat is deleted 48 hours after match completion
  • Screenshot important messages before match ends

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Connection Issues

“I can’t link my Activision”
  • Ensure correct Activision account
  • Log out and back in
  • Clear browser cache
“I can’t play CoD without Activision”
  • Activision is required for Call of Duty
  • Go to Settings > Connections to link

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Achievement Issues

“My achievement didn’t unlock”
  • Achievements unlock automatically
  • Try refreshing the page
  • Some need a short delay
“The onboarding won’t disappear”
  • Complete all tasks in each category
  • Some tasks have specific requirements

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API Key Issues

“I can’t create more keys”
  • Maximum 5 API keys per account
  • Delete unused keys to free up slots
“My API key isn’t working”
  • Verify key is copied correctly (starts with tb_)
  • Check the key has required permissions
  • Use correct header format: Bearer tb_...
“Permission denied errors”
  • Edit the key to add required permissions
  • Connection permissions need platform linked first
“Can’t enable a connection permission”
  • Link that platform in Settings > Connections first
“I lost my API key”
  • Keys are only shown once at creation
  • Create a new key and update your applications