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View conversations and manage your support tickets.

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Ticket Detail Page

Header:
  • Ticket number and subject
  • Status and category
  • Linked entity (with link)
  • Mute toggle
  • Actions menu
Conversation:
  • Messages from you and staff
  • System messages for status changes
  • Image attachments (click to expand)
  • Timestamps
Reply Composer:
  • Text input
  • Image upload (drag & drop or click)
  • Send button

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Replying to Tickets

1

Open the Ticket

Click on a ticket to view details
2

Read the Response

See what staff has said
3

Type Your Reply

Use the composer at the bottom
4

Add Images (Optional)

Drag and drop or click to attach
5

Send

Your reply is sent to staff

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Adding Members

Share ticket access with others:
1

Open Members Panel

On the ticket detail page
2

Click Add Member

Opens the search dialog
3

Search and Select

Find the user
4

Choose Access Type

  • Participant - Can view and reply
  • View Only - Can only view
Limits:
  • Maximum 10 members (including creator)
  • Cannot remove yourself (creator)
  • Only creator can add/remove members

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Muting Notifications

Toggle notifications for individual tickets:
  1. Go to ticket detail page
  2. Click the bell icon
  3. When muted, you won’t get notifications for new replies

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Marking Resolved

When your issue is addressed:
  1. Go to ticket detail page
  2. Click Mark Resolved in actions menu
  3. Status changes to “Resolved”
Staff may close resolved tickets after inactivity.

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Troubleshooting

“I can’t create a ticket”
  • You may have 5 open tickets
  • Close or resolve existing tickets
“I can’t see a ticket”
  • You may have been removed
  • Contact the creator
“I can’t add more members”
  • Maximum 10 per ticket
  • Remove inactive members