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Create a support ticket when you need help.

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Steps to Create

1

Go to Support

Navigate to Support > Create Ticket
2

Select Entity Type

What’s your ticket about:
  • Personal - Account issues
  • Organization - Org management
  • Team - Team issues
  • Match - Match disputes
  • Other - General questions
3

Select Entity (if applicable)

Choose the specific org, team, or match
4

Select Category

Type of issue:
  • Account, Billing, Technical
  • Bug Report, Feature Request
  • Match Dispute, General
5

Provide Details

  • Subject - Brief summary (5-100 characters)
  • Description - Detailed explanation (10-5000 characters)
  • Images - Up to 5 screenshots (optional)
6

Submit

Your ticket is created and staff is notified

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Categories

CategoryWhen to Use
AccountLogin, profile, connections
BillingPayments, subscriptions
TechnicalBugs, errors, performance
Bug ReportFound a bug
Feature RequestSuggest improvements
Match DisputeScore disputes, rule violations
GeneralEverything else

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Match Dispute Tickets

Special behavior for match disputes:
  • One per match - Only one open dispute per match
  • Auto-linking - Match is automatically linked
  • Member access - Choose who can see the ticket

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Limits

SettingLimit
Open tickets5 per user
Subject length5-100 characters
Description length10-5000 characters
Images per ticket10 total
Image size2 MB each
You can only have 5 open tickets at a time. Close or resolve existing tickets to create new ones.