Get one of the API key owner's tickets
Support
Get One Of Your Support Tickets
Read one of the API key owner’s tickets and its message thread.
GET
Get one of the API key owner's tickets
Permission Required
This endpoint requirestickets.read:read on your API key. The reader is always the API key owner, derived from the key itself - it is never accepted as a parameter.
Access / Membership Rules
Tickets are owner-scoped (binding: "none"). You may read a ticket only if you own it. A ticket you do not own - or an unknown id - reads as 404 TICKET_NOT_FOUND and never reveals its existence. Internal staff notes are excluded from the returned thread.
What’s Returned
Returns the ticket and its message thread:id, ticketNumber, subject, description, category, status (open, in_progress, awaiting_response, resolved, or closed), priority (low, medium, high, or urgent), createdAt, updatedAt, resolvedAt, closedAt, a messages array, and a timestamp.
Each entry in messages carries id, content, isSystem (true for automated system messages), isOwnMessage (true when you sent it), and createdAt. Mintlify renders the full schema from the spec below.
To reply on this ticket, call
Reply To One Of Your Tickets with this ticket’s
id.Authorizations
Send your API key as: Authorization: Bearer tb_
Path Parameters
Ticket ID.
Response
The ticket and its message thread.
Required range:
-9007199254740991 <= x <= 9007199254740991Available options:
open, in_progress, awaiting_response, resolved, closed Available options:
low, medium, high, urgent